Delivery and Returns Policy

Power Drive Bikes Delivery and Returns Policy

Order Confirmation:

As soon as you place your order, Power Drive Bikes will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery:

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at support@powerdrivebikes.com so that we can help.

Free UK Mainland Delivery: 

Orders over £500.00 will be delivered free to the UK mainland. If the delivery is to made to islands off the mainland such as; Isle of Wight, Southern and Northern Ireland, Isle of Man, Channel Islands, Scottish Islands and the Isles of Scilly, we will calculate the shipping according the E-Bike manufacturers delivery policy minus the mainland delivery cost.  

Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to returns@powerdrivebikes.com so that we can open an insurance claim on your behalf.

Shipping Damage Claims

Upon receipt, the Customer should immediately inspect Products for damage. Freight damage claims can be extremely time sensitive, and therefore we will not accept freight damage claims later than 14 days from Customer’s receipt of the Product. The Customer should note any damage to the products on the Bill of Landing before the shipment is accepted. The Customer should also document any damage with photographs, and date the images whenever possible. Furthermore, the Customer should keep all packaging and paperwork until the inspection process is complete.

Cancellations & Refunds:

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

Cooling Off Period:

After the purchase of any goods You automatically get a 14-day ‘cooling-off period’ when you buy something you haven’t seen in person - unless it’s bespoke or made to measure. Please follow this link to for further information about cooling off periods - https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/