What is a trekking bike? 

A trekking bike is designed for longer distance rides. They can be ridden comfortably on roads and gravel tracks and usually have mudguards, rear carriers and lights fitted as standard.

What are the dimensions of the swept back handlebars

The Mark2 swept back handlebar has a diameter of 31.8mm and a width of 66cm.


Can an electric bike get up steep hills?

Yes, electric bikes are designed to climb hills. However the steepness of the climb and weight on the bike will affect the performance and as such consideration must be made to the torque rating of the bike. The higher the torque the more power the bike will have for hills and load.

What is Torque and how does it affect an electric bike?

Torque ensures greater performance, which is particularly evident in low cadences (pedaling speed). Torque is measured in Newton metres (Nm) and enables riders to start from standing quickly and makes it easier to climb on steep terrain. This also means riders have more power available directly in difficult conditions.

What is a good torque rating?

Most electric bikes have a torque rating of 45-60 Nm, which is sufficient for most journeys, however more powerful bikes have up to 90 Nm and the Himiway A7Pro has 120 Nm of torque.

Does the Revom fat tyre trike have a removable battery pack removable and if so can I get a spare one?

Yes, the battery pack can be removed and the battery is lockable, it comes with 2 keys.  Spare batteries are on sale subject to availability.

What is an EAPC?

An EAPC is a vehicle classification in the UK and a shortened version of its full title of 'Electrically Assisted Pedal Cycles', also known as E-Bikes or Electric Bikes.

Can I ride my EAPC faster than 15.5mph in the UK?

Sure! This is the limit where the motor assistance cuts out – you can otherwise ride as fast as you safely and legally can.

In the specs of my EAPC, it states that the maximum motor output is higher than 250w?

Peak power output is often double what the maximum continuous power output of the motor is and that is rated for 30 minutes. In short bursts, the motor can provide more power when needed.

Can I ride a derestricted electric bike off road?

Removing the speed limiter would then remove the EAPC classification, and you would be unable to ride it on cycle paths, bridleways or any other place where you would be able to ride a normal bike. They can be ridden on private land – with the landowner’s permission – as long as there isn’t public access to the land.

What is a fat tyre e-bike?

A fat tyre e-bike is an electric bicycle equipped with wide tyres, typically 9.6cm (3.8inches) or more in width. These oversized tyres enhance stability and traction, while the electric motor and battery provide pedal-assist or full electric propulsion. This combination offers a versatile and comfortable ride, especially on challenging terrains.

What is a step through e-bike?

A step-through e-bike is an electric bicycle featuring a frame design that allows riders to easily step through the space between the seat and the handlebars. This design, also known as a "low-step" or "step-through" frame, provides convenient and accessible mounting and dismounting, making it particularly user-friendly, especially for riders with mobility constraints.

What is an urban e-bike?

An urban e-bike is an electric bicycle designed for city commuting and short-distance travel. It typically features a lightweight frame, efficient electric motor, and a battery that provides pedal-assist or full electric propulsion. Urban e-bikes are crafted for manoeuvrability, convenience, and comfort in navigating urban environments and traffic.

What is a folding e-bike?

A folding e-bike is an electric bicycle that incorporates a folding mechanism, allowing it to be compactly folded for easy storage and transportation. This design makes it convenient for commuters and those with limited storage space. Folding e-bikes typically feature an electric motor and battery for pedal-assist or full electric riding.

What is an all-terrain e-bike?

An all-terrain e-bike is an electric bicycle designed for versatility across various landscapes and surfaces. It features robust construction, wide and durable tires, and a powerful electric motor for tackling off-road trails, gravel paths, and challenging terrains. These e-bikes are built to provide stability, traction, and performance in diverse outdoor environments.

Can I cancel my order?

Any orders cancelled after 12 hours of placing the order may be subject to additional fees. If your order has been dispatched, you will be responsible for any costs associated with returning the item.

Can I change or modify my order after it has been placed?

If you need to change or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if your order has already been dispatched.

Can I receive a refund to a different payment method than the one used for the original purchase?

Any refunds can only be issued to the same payment method which was used to place the order.

Can I return my item?

Yes, we have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Can I return perishable goods or hazardous materials?

We do not accept returns for perishable goods, hazardous materials, flammable liquids, or gases.

Can I return personalized items?

We do not accept returns for custom products or personalised items.

Can I return sale items or gift cards?

Unfortunately, we cannot accept returns on sale items or gift cards.

Can I use multiple gift cards for a single purchase?

Yes, you can use multiple gift cards for a single purchase, unless the offer states otherwise. Simply enter the gift card codes during the checkout process.

Do you offer discounts?

We occasionally offer discounts on select products. Please check our website or subscribe to our newsletter for updates on any ongoing promotions.

Do you offer free delivery?

Yes, we offer free delivery on orders over £500.

How can I contact customer service?

You can contact our friendly customer service team by visiting our 'contact us' page on our website.

How can I contact Power Drive Bikes?

If you need to contact Power Drive Bikes, you can write to us; SP E-COMM LTD.,  Power Drive Bikes, C/O Your Ecommerce Accountant, The Keep, Creech Castle, Taunton, Somerset, UK, TA1 2DX

Or you can call us on 0333 090 6173

Alternatively you can email us using info@powerdrivebikes.com

How can I find out the estimated shipping times for a specific product?

Please check the individual product pages on our website for accurate estimated shipping times or drop us an email from our 'contact us' page and we will provide you with specific product delivery times.

How can I remove or reject Cookies on your website?

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. However, please keep in mind that removing or blocking Cookies may negatively impact your user experience and certain features and functionality may not work correctly.

How can I track my order?

We will send you tracking details by email within 48 hours of your order being dispatched. If you haven't received tracking details within 6 working days, please contact us at info@powerdrivebikes.com.

How do I start a return?

To start a return, please contact us at returns@powerdrivebikes.com. We will provide you with a return shipping label and instructions on how and where to send your package.

How long does it take for my order to be dispatched?

Once your order is placed and confirmed to be in stock, it will be dispatched within 5 working days.

How long does it take to receive a refund?

Once we've received and inspected your return, if approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

What is the European Union cooling off period?

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

What is your goal as a retailer?

Our goal is to provide every customer with a fantastic shopping experience by offering high-quality products and outstanding customer support.

What is your physical address?

Our physical address is SP E-COMM LTD., 27 Kennel Lane, Fetcham, Leatherhead KT22 9PQ, United Kingdom.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards. The specific payment methods available will be displayed during the checkout process.

What should I do if my item is damaged during delivery?

We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@powerdrivebikes.com so that we can open an insurance claim on your behalf.

What types of bikes do you sell?

We have a wide range of e-bikes, battery and hub drive electric bikes. We offer fat tyres bikes, step through, folding, and mountain bikes to suit your needs.

Where is your head office located?

Our head office is located in Surrey, United Kingdom.